Sigma CRM - Customer Relationship Management is the perfect environment in which to automate your sales process. Naturally Customer relationships are enhanced and maintained outside of the sales process, which is why Sigma CRM makes it easy to automate your customer care and objection management systems.

Sigma's Customer Relationship Management role starts from the prospecting stages where you are able to easily enter your prospects via the standard form. Alternatively you can route leads into the CRM from predefined sources such as the forms on your web page or email surveys via the API.

All communications from this point can be logged against your leads to create individual snap shots for all your relationships, available for reference at any point in the sales cycle. Aside from increasing the accuracy of sales forecasting, this assists with reselling and cross selling. You can then track probability to see how your forecasts compare with real outcomes to constantly review your performance. Give your sales process the data it needs to grow alongside your customers.

One of the many advantages to using Sigma's Customer Relationship Management is the integration with Sigma Order Management which allows the sales force to produce accurate quotes that don’t conflict with your ability to deliver, based on both time and availability of product or service. Once a customer sends back their order confirmation the order is then put into production where it is scheduled for an appropriate time for fulfilment. This may include the automatic assignment of available personal who’s skill sets match the required order.